Virtual Appointments
See a provider via an internet-connected device
We may be able to evaluate you from your internet-connected smartphone, tablet or computer. Medical and behavioral health appointments are available.
Virtual appointment hours
7:30 a.m. to 4:30 p.m.
Monday – Friday
There are a couple of tasks to complete before your first video visit appointment to make sure your experience is a good one.
Watch our How-To guide: https://youtu.be/oxXUUCkRg-U Or read these instructions:
Please complete these steps before your appointment.
We recommend using your smartphone (mobile device) for the visit. From your mobile device or tablet, go to your app store.
Search for the MyChart app and download to your device.
Make sure to choose OCHIN as the organization.
Verify you can login to MyChart without difficulty.
Next, search for the Zoom Cloud Meetings app and download to your device (please allow this app to access your camera and microphone when promoted). Note that it is not necessary to create a Zoom username and login for your video visits.
On the day of your appointment:
Login to your MyChart account via the web or app on your mobile device 15 min prior to your appointment.
Via web: select Visits > Appointments and Visits
Via app: select Appointments
You will select preCheck-in
You must complete preCheck-in before you can start your video visit.
You will be asked to confirm or update your personal information, medications, pharmacy, allergies, health issues, and will be asked to sign a consent form.
Once you submit the information, there will be Begin Video Visit button. Zoom browser will launch. Zoom will open in your web browser with a message stating, “Please wait for the host to start this meeting.” There is nothing to click on with this screen.
Video will begin once provider launches Zoom on their end.
If you get disconnected or dropped from your video visit, you may reconnect for up to an hour by returning to your appointment in MyChart and clicking the green Begin Visit button.
Should you encounter any other problems during your video visit, please call your health center.